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ERPS X Start For Free

Refund Policy

Try before you pay, cancel whenever you like, and know exactly when a refund or credit applies.

Last updated: September 2026
Evaluate for free first. Every new customer gets a 14-day trial with no payment card. Paid plans are billed monthly and can be cancelled at any time. Because you can test the full product before paying, fees already charged are generally not refunded, except in the cases below.

1. Scope

This policy applies to subscriptions to ERPS X plans (Basic, Standard, Professional, Enterprise and any custom plan) purchased through the ERPS X panel and billed by Stripe, and to professional services purchased from ERPS X LLC. It forms part of the Terms of Service. Services bought from a reseller are covered by that reseller's terms.

2. Free trial

  • The 14-day trial is free and requires no card. Nothing is charged unless you choose a paid plan.
  • You are never charged automatically at the end of a trial. If you do not subscribe, your workspace simply stops being accessible after the trial and retention period.

3. Monthly subscriptions

  • Plans are billed in advance, monthly, in US dollars, through Stripe.
  • You can cancel at any time from the panel under Plans or Subscriptions. Cancellation stops the next renewal; your access continues until the end of the period you have already paid for.
  • We do not issue partial refunds for the unused remainder of a billing period after cancellation.
  • Downgrades take effect for the next billing period. Upgrades are billed as shown in the panel at the time of change.

4. When we do refund

We will refund or credit you in the following cases:

  • Duplicate or erroneous charges, for example being billed twice for one period or charged after a confirmed cancellation. Tell us within 60 days of the charge.
  • Service unavailability below our published target, in the form of service credits under the Service Level Agreement.
  • Failure to deliver a professional service (onboarding, migration, training, consulting) that you have paid for and we have not started.
  • Where the law requires it, including mandatory consumer rights in your country of residence.

5. Professional services

  • Onboarding, data migration, training and consulting engagements are quoted in advance and confirmed in writing.
  • You may cancel a scheduled engagement free of charge up to 5 business days before the agreed start date.
  • Once work has started, fees for work completed are non-refundable. Any prepaid amount for work not yet performed will be refunded or credited.

6. Refunds we do not offer

  • Unused time after you cancel a monthly plan.
  • Fees for periods in which the workspace was available but not used.
  • Accounts suspended or terminated for breach of the Terms of Service or Acceptable Use Policy.
  • Third-party costs you incur, such as your own domain registration or your bank's currency conversion fees.

7. How to request a refund

  1. Email [email protected] with the subject "Refund request", or open a ticket from the panel, quoting the account email and the date and amount of the charge.
  2. We acknowledge within 2 business days and tell you the outcome, normally within 5 business days.
  3. Approved refunds are returned to the original payment method through Stripe. Banks typically post the refund within 5 to 10 business days.

8. Chargebacks

Please contact us before raising a dispute with your bank; most billing questions are resolved in a single message. Accounts with an open chargeback may be suspended until the dispute is settled.

9. Changes

We may update this policy with notice in the panel or by email. Changes do not affect refunds for charges made before the change.

ERPS X LLC, St. Petersburg, Florida, USA. [email protected] · +1 (321) 359-3830 · Contact form

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