Refund Policy
Our fair and transparent approach to refunds and cancellations.
Last updated: March 1, 2026
30-Day Money-Back Guarantee. If you're not satisfied with ERPS X within your first 30 days as a paid customer, we'll issue a full refund — no questions asked.
30-Day Guarantee
New paid subscribers are covered by our 30-day money-back guarantee. If you cancel within 30 days of your first paid subscription, you will receive a full refund of your initial payment. Simply contact our support team to request the refund.
Monthly Subscriptions
- Cancel at any time from your account settings
- Your access continues until the end of the current billing period
- No partial-month refunds are issued for cancellations after the first 30 days
- Downgrades take effect at the start of the next billing cycle
Annual Subscriptions
- Annual plans can be cancelled at any time
- Cancellations within the first 30 days receive a full refund
- Cancellations after 30 days: you will receive a prorated refund for the unused portion of your annual term, minus a 10% early termination fee
- No refund is available in the final 3 months of an annual term
Upgrades & Downgrades
When upgrading, you will be charged the prorated difference for the remainder of your current billing cycle. When downgrading, the new rate applies from your next billing cycle — no retroactive credits are issued.
Exceptions
Refunds are not available for:
- Accounts terminated due to violations of our Terms of Service or Acceptable Use Policy
- Add-on services or professional services (consulting, custom development, data migration) once work has begun
- Domain registration fees
How to Request a Refund
To request a refund, contact our team through any of the following channels:
- Email: [email protected]
- Contact Form: Contact Us
Refunds are typically processed within 5–10 business days and credited to your original payment method.