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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 1, 2026
Table of Contents
  1. Information We Collect
  2. How We Use Your Information
  3. Data Sharing & Third Parties
  4. Data Storage & Security
  5. Your Rights
  6. Cookies & Tracking
  7. Children's Privacy
  8. Changes to This Policy
  9. Contact Us
Your privacy matters. ERPS X is committed to protecting your personal data and being transparent about how we handle it. We do not sell your personal information.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, company name, and billing address when you create an account.
  • Payment Information: Credit card details and billing information processed securely through our PCI-compliant payment processors.
  • Business Data: Any data you enter into the ERPS X platform, including customer records, inventory, transactions, and financial data.
  • Communications: Messages, support tickets, and feedback you send to us.

Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, and interaction patterns to improve our platform.
  • Device Information: Browser type, operating system, screen resolution, and IP address.
  • Cookies: Session and preference cookies to maintain your login state and personalise your experience.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the ERPS X platform
  • Process transactions and send billing notifications
  • Provide customer support and respond to your requests
  • Send important product updates and security alerts
  • Analyse usage patterns to improve features and performance
  • Comply with legal obligations and enforce our terms

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

  • Service Providers: Trusted partners who help us operate our platform (hosting, payment processing, email delivery) under strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to you.

4. Data Storage & Security

Your data is stored in ISO 27001-certified data centres with:

  • 256-bit AES encryption at rest
  • TLS 1.3 encryption in transit
  • Regular penetration testing and security audits
  • Role-based access controls and audit logging
  • Automated daily backups with point-in-time recovery
  • 99.9% uptime SLA

5. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal data ("right to be forgotten")
  • Portability: Export your data in a standard machine-readable format
  • Restriction: Limit how we process your personal data
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected].

6. Cookies & Tracking

We use cookies for essential functionality, security, and analytics. You can manage your cookie preferences through your browser settings or our cookie consent banner. See our Cookie Policy for full details.

7. Children's Privacy

ERPS X is a business tool and not directed at children under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email and/or a prominent notice on our platform at least 30 days before they take effect.

9. Contact Us

For privacy-related inquiries:

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