Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use our platform so we can improve it.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features like authentication, security, and session management. You cannot opt out of these cookies.

• Session cookies: Keep you logged in during your visit
• Security cookies: Protect against CSRF attacks and unauthorised access
• Preference cookies: Remember your language, timezone, and display settings

Analytics Cookies

These cookies help us understand how you interact with ERPS X, which features are most popular, and where users encounter issues. This data is aggregated and anonymised.

• Page views and navigation paths
• Feature usage frequency
• Error rates and performance metrics

Functional Cookies

These cookies enable enhanced functionality like remembering your dashboard layout, preferred date format, and recently accessed records.

Third-Party Cookies

We may use cookies from trusted third-party services such as:

• Google Analytics: For anonymised usage statistics
• Stripe: For secure payment processing
• Intercom: For live chat and support

We do not allow third-party advertising cookies on our platform.

Managing Cookies

You can manage cookies through:

• Browser Settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent the platform from functioning correctly.
• Our Cookie Banner: When you first visit ERPS X, you can choose which categories of non-essential cookies to accept.

Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies have specific expiration dates, typically ranging from 30 days to 12 months, depending on their purpose.

Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

Questions? Contact us at [email protected].