About the role
We need a Customer Success Lead to ensure our customers get maximum value from ERPS X and grow with us long-term.
What you will do
- Onboard new customers and drive product adoption.
- Build and maintain strong customer relationships.
- Identify upsell and expansion opportunities.
- Monitor customer health scores and proactively address risks.
- Collaborate with product team on customer feedback.
- Develop customer success playbooks and processes.
What we are looking for
- 4+ years of customer success experience in B2B SaaS.
- Experience with ERP or business management software.
- Strong communication and relationship-building skills.
- Ability to understand complex business processes.
- Experience with CS tools (Gainsight, ChurnZero, etc.).
- Data-driven approach to customer management.
Nice to have
- Experience managing enterprise accounts.
- Technical aptitude for product demonstrations.
- Experience building CS teams from scratch.
About ERPS X
ERPS X LLC, based in St. Petersburg, Florida, builds ERPS (ERP by department), POS (point of sale) and RMS (restaurant management) as one connected cloud platform. Each customer company runs in its own workspace on erpsx.com, and every product posts to the same accounting. Read more about us.
What happens after you apply
A short, respectful process. We tell you where you stand at every step and give a clear answer at the end.
Apply
Send your CV or profile and a short note on why this role, using the form on this page.
Review
We read every application and reply to let you know whether we are moving forward.
Conversation
A call with the hiring manager about your experience, the role and how we work.
Practical
A focused exercise or working session relevant to the role, scoped to a few hours at most.
Offer
A written offer with compensation, hours and expectations set out clearly.